Regional Manager (Liverpool, Southport, Warrington)Working Location: home working and travel as needed, working within North West England (covering Liverpool, Southport, Warrington and other areas around it). You must be located within this area.Welcome to Card Factory - your opportunity to be part of our exciting future. As the country's largest independent gift and greetings card retailer with over 1000 stores, Card Factory is thriving. We reward our people's commitment and determination.As a Regional Manager, you will oversee the management and control of stores within the designated region to ensure consistent and high levels of customer service and store standards. Your responsibilities include:Leading a team of retail professionals to ensure profitable sales through a customer-first mentality and operational delivery in line with agreed processes and high standards.Delivering positive KPI results across the balanced scorecard.Monitoring sales, hours, costs, and stock for each store, ensuring stores trade to their maximum potential and within budget.Ensuring full audit compliance across health & safety, loss prevention, and right to work in every store.Assuming total accountability for the leadership and direction of stores and teams, aligned to the operational plan.Creating a high-performance culture through coaching and empowerment.Managing and developing Store Managers, dealing with conduct or capability issues in line with Company procedures.Recruiting Store Managers for new and current stores, adhering to the Company's recruitment and selection procedures.Coaching Store Managers to maximize their potential and that of their teams.Minimum Requirements:Prior experience of leading a team of retail professionals and delivering positive KPI results.Prior experience of multi-site store management.Ability to manage and influence stakeholders across all business levels.Strong sales delivery through effective leadership.Flexibility and adaptability in management style.Full clean driving license as travel between group sites will be required.This role may involve out-of-hours and weekend working to support business needs.
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