Job title : Recoveries Consultant Uninsured (Afrikaans)
Job Location : Gauteng, Johannesburg
Deadline : December 19, 2024
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Job Purpose To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.
Responsibilities Governance Roles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances. Process specialist. Settlement Negotiation Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure Payment Management Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Payment method conversions i.e. conversion of cash payers to debit orders Customer Management Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure. Data collection and analysis Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Correspondence Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure. Document Management Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome. Continuous Development Ensure up-to-date knowledge of company products, systems and procedures.
Education School Grade 12
Experience 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential); 1-2 years debt collection experience (Essential); Credit control experience (Advantageous).
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