Receptionist - Waterberg

5* Game Lodge in the Waterberg area is looking for a Receptionist.
Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
Contacting guests before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
Daily update of the day sheet during the day, if necessary, with updated F&B or room information
Retrieving all the necessary information from Opera to complete the day sheet for the next day
Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
Review reservations, and escalate any issues raised
Complete courtesy calls
Complete daily checklists
Requirements:
Grade 12
Formal qualification
At least 2 - 3 years
Fully computer literate
Opera experience