Kendrick Recruitment is currently seeking a skilled and enthusiastic Receptionist to join a prestigious luxury hotel in Johannesburg. This is an exciting opportunity to become a vital part of a team committed to delivering exceptional guest experiences in a vibrant and dynamic setting.
Position:
Receptionist
Location:
Luxury Hotel, Johannesburg
Responsibilities:
Guest Reception:
Provide a warm and professional welcome to guests upon arrival. Manage check-in and check-out procedures with accuracy and efficiency.
Guest Assistance:
Offer detailed information about hotel facilities, local attractions, dining options, and transportation. Provide helpful recommendations to enhance the guest experience.
Communication Management:
Handle incoming calls and emails with courtesy and professionalism. Direct inquiries to appropriate departments and ensure timely responses.
Administrative Support:
Perform administrative tasks including filing, photocopying, and faxing. Maintain the cleanliness and organization of the reception area.
Payment Processing:
Manage guest payments for room charges, deposits, and incidentals. Reconcile cash drawer and maintain accurate transaction records.
Guest Services Coordination:
Work with hotel departments such as housekeeping, maintenance, and food and beverage to meet guest needs and preferences.
Safety and Security:
Monitor the lobby and entrance to ensure guest and staff safety. Follow security protocols to safeguard the property.
Problem Resolution:
Address and resolve guest complaints and concerns professionally. Escalate issues to the Duty Manager or relevant supervisor if necessary.
Requirements:
Experience:
Previous experience in a similar role, ideally within the hospitality industry.
Skills:
Excellent customer service and communication skills. Strong organizational abilities with attention to detail. Proficiency in Microsoft Office and hotel management software.
Abilities:
Ability to thrive in a fast-paced environment, manage multiple tasks, and work under pressure. Flexibility to work various shifts, including evenings, weekends, and holidays.
Professionalism:
Maintain a polished appearance and a positive, proactive attitude.
Package:
Salary:
Competitive with a comprehensive benefits package.
Additional Benefits:
Career advancement opportunities, professional development, employee discounts on accommodations and services, and a supportive team environment.
Application Instructions:
To apply for this exciting opportunity, please submit your CV and cover letter detailing your relevant experience and qualifications
We appreciate your interest and look forward to potentially welcoming you to the team. Due to high volumes of applications, only shortlisted candidates will be contacted within 7 working days. If you do not hear from us, please consider your application unsuccessful but feel free to apply for other future opportunities.
Elevate your career and make a lasting impact in luxury hospitality—apply today!
