Receptionist

Receptionist (Permanent Position)
Port Elizabeth, Eastern Cape

Job Description:

Switchboard Operation
?Responsible for answering, screening, and directing incoming phone calls on the main switchboard.
?Take and forward messages.
?Test lines and report faults timeously.
?Facilitating customer complaints and queries; fostering and maintaining dedication to service excellence in every aspect of work carried out; ensuring timely feedback/communication to customers.

Reception Organisation
?Manage company's reception area and greet and direct visitors, suppliers and customers.

Administration
?Assist with a variety of daily / routine administrative tasks for Admin Department.
?Distribute and manage courier deliveries daily.
?Oversee meeting and training room bookings.
?Liaise with Housekeepers for refreshments required in respective meeting rooms.
?Update telephone list and manage switchboard programming.

Required Minimum Knowledge, Skills Education

?Grade 12 / Matric
?Minimum of 3 years experience in a similar position and environment with exposure to general office administration duties.
?Computer literacy – specifically in MS Outlook, Word, and Excel.
?Proficiency of Kerridge will be an advantage.
?Experience working on Microsoft Teams.
?Relevant tertiary qualification in MS Office packages.
?Accomplish company strategic goals.
?Good relationships and evidence/commitment to follow up on internal and external requests/complaints will have a direct impact on customer satisfaction and perception of service delivery.