This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary: Switchboard Operation Overall responsibility for answering, screening and directing incoming phone calls on main switchboard Take and forward messages Test lines and report faults timeously Facilitating customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers Reception Organisation Manage company's reception area and greet and direct visitors, suppliers and customers Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Administration Assist with a variety of daily / routine administrative tasks for Admin Department Distribute and manage courier deliveries daily. Oversee meeting and training room bookings Liaise with Housekeepers for refreshments required in respective meeting rooms Update telephone list and manage switchboard programming. Branch Verifications Support to Creditors Department Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Requirements: Grade 12 / Matric Minimum of 3 years' experience in similar position and environment with exposure to general office administration duties Computer literacy – specifically in MS Outlook, Word and Excel Proficiency of Kerridge will be an advantage Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology Excellent written and communication in English Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure; enthusiastic, self-motivated and can use own initiative Performing for people or dealing directly with the public. Please consider your application unsuccessful should you not receive a response within two weeks of applying.
