Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing Be the first point of contact for our guests and employees while supporting general administrative tasks for the leadership onsite.Looking for an opportunity to be the first smile that our team members see every day? Do others marvel at your ability to organize and run the details? In this role, you'll be situated at our front desk to greet guests and our teammates alike. You'll utilize your detail orientation to complete the general administrative duties needed for the site.You'll report to the Site Administrator. You'll make an impact by helping our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.During a Typical Day, You'll Maintain confidentiality, accuracy and completion of site related admin records and reports.Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed.Learn key business objectives, timeframes, and requirements associated with each client campaign.Understand and improve the key success metrics associated with front desk responsibilities.Deliver consistent customer service and communication internally & externally.Partner with the Facilities department on security including biometrics & access control.Adeptness to learn technology quickly.What You Bring to the Role Resourceful to partner successfully with teams, management and clients.High level of integrity, judgment and follow through.Keen attention to detail and desire to follow procedures.Great technical, analytical, verbal and written communications skills.Dedication to respect and ensure strict confidentiality of customer and employee data.Working knowledge of MS Office (Excel, Outlook, PowerPoint).Adeptness to learn technology quickly.Minimum of one-year clerical experience.High School Matric Certificate - D aggregate including English proficiency.What You Can Expect Supportive of your career and professional development.An inclusive culture and community minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Ask us about our paid time off (PTO) and wellness and healthcare benefits.And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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