PLEASE NOTE: This Position is based near Jeffrey's Bay (Eastern Cape)This position will include weekend / public holiday hours Responsible and accountable for:The Concierge/Receptionist plays a pivotal role in ensuring exceptional guest experiences.
This is the first point of contact for guests, responsible for providing courteous and professional assistance, offering information about club amenities, and maintaining a welcoming and friendly atmosphere in the lobby and reception areas.
By efficiently managing enquiries, administrative tasks, and supporting various departments including hospitality, food and beverage, the Concierge/Receptionist contributes to the smooth operation and enhances overall guest satisfactionResponsibilities and Accountabilities:Welcome and greet all guests in a friendly and professional manner upon arrival.Assist guests with inquiries regarding club amenities, services, and activities, providing accurate and helpful information.Answer incoming phone calls promptly and direct them to the appropriate department or staff member.Provide support to food and beverage department, events, housekeeping, administration, maintenance, and other departments as needed.Manage restaurant bookings, including receiving, organising, and communicating reservations effectively.Update databases for local restaurants, guest houses, and other relevant establishments in the area for guest information.Ensure cleanliness and organisation of the lobby and reception areas at all times.Receive and coordinate incoming and outgoing general emails, ensuring timely responses or forwarding to relevant personnel.Administer weekly and monthly driver transport sheets, maintaining accurate records.Maintain and update the events calendar on Teams and Glovent systems, ensuring accuracy and completeness.Update marketing material for food and beverage outlets, such as table talkers, to promote offerings effectively.Stay informed about club policies, procedures, and activities to provide guests with up-to-date and relevant information.Skills and abilities:Matric Must be able to work weekends and public holidaysMinimum of 2 years experience in a similar role.Excellent written and verbal abilities in two South African Languages (English and Afrikaans)Digital literacy: including MS Office (Outlook, Word, Excel and Powerpoint)Customer Service Orientation: Demonstrates a genuine desire to assist guests and fulfil their needs, ensuring a positive experience