Reception Supervisor

Education, Qualifications and Experience:

Grade 12 or equivalent qualification
1-2 years experience in a senior position.
Experience within a healthcare environment including people management and customer service experience
Working knowledge of the HIMS or related hospital admissions systems will be an added advantage
Knowledge of general ICD CPT coding preferable
Comprehensive knowledge of admissions procedures
Understanding of the private healthcare industry, its role players would be an advantage
Strong knowledge of the National Hospital Network reimbursement models will be an added advantage
Basic understanding of financial principles

Responsibilities:
Ensure Quality Management Systems:

Developing sound working relationships with internal and external customers in order to provide quality customer care.
Participating and ensuring conformance to audit standards.

Ensure Optimum Operational Efficiency:

Ensuring pre-administrative functions are performed accurately in accordance with Crestcare standards.
Ensuring administrative functions are performed accurately.
Managing bed-booking procedure in accordance with Crestcare standards.
Managing the collation and submissions of all COID files.
Ensuring the collection of pre-payments in accordance with Crestcare standards.

Effective People Management:

Actively sponsoring initiatives and demonstrate visible leadership skill in order to improve productivity and support change.
Providing direction and inspire positive work behaviour.
Facilitate talent development.
Managing performance ratings for all staff through the performance improvement process.

Ensuring Effective Governance, Financial and Risk Management:

Managing operation costs in accordance with the budget.
Managing cash handling protocol in terms with Crestcare policies and procedures.
Ensuring full compliance to national medical regulations.
Ensuring that all pre-payments and co-payments are collected on admissions in order to effectively manage cash flow.

Confidentiality:
Adhere to hospital policies and procedures regarding patient confidentiality.
Job Type: Full-time
Ability to commute/relocate:

Louis Trichardt, Limpopo: Reliably commute or planning to relocate before starting work (Preferred)

Application Deadline: 2024/10/15Expected Start Date: 2024/11/01
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