Description
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Administrative
Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Conduct self in a professional manner and take responsibility for work and commitments.
Flex approach to meet the changing needs of teams and clients.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Learn about business needs are changing and consider the impact on services provided.
Take action to stay current with new and evolving technology.
Handle, manipulate and analyse data and information responsibly.
Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
Anticipate the needs of others and take appropriate action.
Embrace different points of view and welcome opposing and conflicting ideas.
Uphold the firm's code of ethics and business conduct.
JOB PURPOSE
To facilitate and reinforce the professional values and standards of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and in a highly professional manner.
PRINCIPAL ACCOUNTABILITIES
Delivery
Welcoming of clients/visitors and immediately notifying appropriate staff member.
Arrange for comfortable seating and beverages.
Contact host and announce visitor arrival.
Make photocopies for clients/visitors.
Fax maps to clients/visitors, at their request.
Direct clients to correct reception area/s
Direct staff to the Forum.
Facilitate bookings via system.
Maintain required admin files and ensure regular follow up on all requests for bookings and access.
Petty cash management / office supplies management.
BCM assistance
Coffee for directors
Assist partners with time sheets from calenders
Assist partners with collating AWD information
Assist partners with CPD recording for SAICA and IRBA.
Relationships
Be able to build and sustain professional relationships both within PwC and externally.
Actively collaborate with colleagues in solving challenges.
Creating a good team spirit, e.g. leading by example.
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Assist various reception areas with queries and advise in advance when visitors have arrived.
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Direct visitors to the appropriate lounge, meeting rooms or training facilities.
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Accurately record all incidents.
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Know our business. Who the Partners are and where the Business Units are located.
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Be familiar with where the various facilities are located.
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Monitor and manage the general aesthetic appearance of the Reception areas and visitor ablution facilities.
Candidate that we are looking for should have confidence, be able to work accurately and independently, a fast learner, and a team player with strong interpersonal skills.
QUALIFICATIONS
Experience in customer service environment
Computer Literacy important
Able to work on Oracle, Workday and Sales Force
EXPERIENCE
2 – 3 years in similar position or experience.
KEY KNOWLEDGE & SKILLS
Delivery
Meeting and greeting all visitors that enter the building.
Friendly disposition and confidant.
Present very professional in verbal communication
Pay attention to detail essential
Be committed to service excellence.
General
Excellent interpersonal skills
Good written and verbal communication skills
Always leading by example.
Gaining willing co-operation, e.g. by emphasizing the importance of reaching a work objective.
Act with integrity.
Always be respectful of all members internal and external.
Strong ethics.
Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
October 31, 2024