Quality Assurance Specialist

ABOUT US: Come join our team and contribute to a premier e-commerce company committed to providing outstanding customer experiences! We're in search of a detail-oriented Quality Assurance Specialist to uphold the quality and efficiency of our customer interactions.IDEAL CANDIDATE:At least 1 year of experience with WFH/BPO setup and/or;At least 1 year of experience as a QA Specialist or in any quality-related roleWorking knowledge of Google Sheets, Slack, Gorgias, Shopify, and ZendeskStrong analytical skills and attention to detailEffective communication and collaboration abilitiesProficiency in ticketing systems and quality assurance tools preferredRESPONSIBILITIES:Review tickets across all customer support channels to assess interaction qualityMaintain work quality standards for support agents and internal knowledge baseAssist Team Leads by conducting shadowing sessions to pinpoint areas for improvementProvide constructive feedback and report QA performance to agents and Team LeadsIdentify process enhancements and collaborate on developing training materialsWORK HOURS: Full-Time, Remote, US PSTCOMPENSATION/PERKS:$5 per hourPaid Time-OffPerformance & Recognition BonusesHMO + dental coverageCompany Swag KitsYear-end bonusHOW TO APPLY: https://bit.ly/qasplistAPPLICATION CODE: JAZZHRIf you're passionate about ensuring exceptional customer support experiences and have a knack for identifying process improvements, we want to hear from you!Powered by JazzHR
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