Quality Assurance Specialist

ABOUT US: Come join our team and contribute to a premier e-commerce company committed to providing outstanding customer experiences! We're in search of a detail-oriented Quality Assurance Specialist to uphold the quality and efficiency of our customer interactions.
IDEAL CANDIDATE:
- With at least 1 year of experience with WFH/BPO setup and/or
- With at least 1 year of experience being a QA Specialist or any quality-related role.
- Working knowledge of Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
- Strong analytical skills and attention to detail.
- Effective communication and collaboration abilities.
- Proficiency in ticketing systems and quality assurance tools preferred.
RESPONSIBILITIES:
- Review tickets across all customer support channels to assess interaction quality.
- Maintain work quality standards for support agents and internal knowledge base.
- Assist Team Leads by conducting shadowing sessions to pinpoint areas for improvement.
- Provide constructive feedback and report QA performance to agents and Team Leads.
- Identify process enhancements and collaborate on developing training materials.
WORK HOURS:
Full-Time, Remote, US PST
COMPENSATION/PERKS:
- $5 per hour
- Paid Time-Off
- Performance & Recognition Bonuses
- HMO + dental coverage
- Company Swag Kits
- Year-end bonus
HOW TO APPLY: https://bit.ly/qasplist APPLICATION CODE: JAZZHR
If you're passionate about ensuring exceptional customer support experiences and have a knack for identifying process improvements, we want to hear from you!

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