Quality Assurance Specialist

ABOUT US:  Come join our team and contribute to a premier e-commerce company committed to providing outstanding customer experiences!
We're in search of a detail-oriented  Quality Assurance Specialist  to uphold the quality and efficiency of our customer interactions.
IDEAL CANDIDATE: - With at least 1 year of experience with WFH/BPO setup and/or; -With at least 1 year of experience being a QA Specialist or any quality-related role.
-Working knowledge of Google Sheets, Slack, Gorgias, Shopify and Zendesk -Strong analytical skills and attention to detail.
-Effective communication and collaboration abilities.
-Proficiency in ticketing systems and quality assurance tools preferred.
RESPONSIBILITIES: -Review tickets across all customer support channels to assess interaction quality.
-Maintain work quality standards for support agents and internal knowledge base.
-Assist Team Leads by conducting shadowing sessions to pinpoint areas for improvement.
-Provide constructive feedback and report QA performance to agents and Team Leads.
-Identify process enhancements and collaborate on developing training materials.
WORK HOURS: Full-Time, Remote, US PST COMPENSATION/PERKS: - $5 per hour -Paid Time-Off - Performance & Recognition Bonuses - HMO + dental coverage -Company Swag Kits -Year-end bonus HOW TO APPLY: https://bit.ly/qasplist APPLICATION CODE: JAZZHR If you're passionate about ensuring exceptional customer support experiences and have a knack for identifying process improvements, we want to hear from you!
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