Quality Assurance Specialist

About our Client: Our client is seeking a Quality Assurance Specialist who excels in ensuring top-notch quality and delivering exceptional customer service. This role is pivotal in maintaining high standards across all aspects of our operations, contributing directly to our reputation for excellence and customer satisfaction. Package:Salary is negotiable depending on experience. About the Role: The role of The Quality Coordinator will be to drive continuous improvement across Integrated Technology with a focus on improving the efficiency of processes as well as enhancing the customer experience. Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; Strong verbal and written communication skills; Familiarity with Yellow and Green belt Lean Six Sigma methodologies is highly desirable; Experience in leading improvement initiatives within contact center or Managed Service Provider (MSP) environments. Role & Responsibilities: Accountability: Demonstrate ownership and good judgment in all actions and decisions. Compliance: Adhere to company values, standards, and policies such as the Code of Ethics and Business Conduct, Information Management System (IMS), and relevant procedures. Communication: Ask questions, seek clarification, and take action when necessary to uphold organisational principles. Customer Focus: Maintain a client-centric approach, review service philosophies regularly, and contribute to continuous service improvements. Reporting: Report customer issues, feedback, service disruptions, and improvement suggestions to management promptly. Information Security: Comply with Information Security and Data Protection policies, safeguard information assets, report security vulnerabilities, and engage in ongoing security awareness training.





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