Quality Assurance Manager Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R19898
Job Description To formulate and maintain policy procedures for development of total quality program. Implement and maintain all products services to meet quality standards.
Responsibilities Drive business profitability in the context of cost management through business solutions Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency Formalising and agreeing Customer Satisfaction Index (CSI) measurements and manage Customer satisfaction audits for the business environment to maintain and enhance the dynamic nature of the Quality Assurance Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements Compile monthly Quality Assurance reporting including budget variances and board reporting Comply with governance in terms of legislative and audit requirements for implementation of Quality Assurance programmes Provide process, benchmark, quality and other related trends to ensure development of total quality programs that can be executed in the business. Implement and maintain all business products services to meet quality standards in the quality assurance programmes deployed in the business against required metrics Ensure efficiency of Quality Assurance Products that will increase service productivity and performance in support of business solutions through quality of work delivery and improvement of system and process efficiencies Manage own development to increase own competencies Educate management / leadership on Quality Assurance related initiatives, requirements, principles, guidelines and methodologies to business unit. Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies Qualifications and Experience Tertiary qualification 3 to 4 Years related experience Job Details Application Closing Date: 01/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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