Job Description
Motus FORD GERMISTON has an opportunity available for an experienced and QUALIFIED TECHNICIAN, reporting to the Service Manager. The purpose of the position is to diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values. Furthermore, mentor Apprentices in line with MerSETA requirements.
Position Overview
To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values. Furthermore, mentor Apprentices in line with MerSETA requirements.
Specific Role Responsibilities
Key Duties and Responsibilities:
Carry out diagnostic work and support mechanics as set out by the Foreman.
Carry out fault diagnosis to aid and speed up vehicle servicing.
Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
Discuss matters with service advisors and customers as required and provide coherent explanations.
Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
Ensure vehicles are returned to the customer after service in a neat and clean condition.
Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
Complete forms and documentation included in the company's service routine.
Draft and prepare any reports required.
Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable).
Ensure effective communication with team members and colleagues across departments, with customers and service providers.
Participate in marketing campaigns when required for the furtherance of the business.
Any other duties as may reasonably be required.
Qualifications and Experience
Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
Ford technician experience – highly desired.
Relevant OEM product training - will be an advantage.
Need excellent "fix right first time" track record.
Competent at operating manufacturer diagnostic equipment/computer in order to access information required to perform the role and complete duties associated with the role.
Mechanical insight.
Problem solving and motor vehicle fault finding skills.
Mental alertness.
Must have sound English communication and writing skills to accurately record findings and work on job cards.
Meticulous.
Customer orientated.
Team player and interpersonal competence.
Decision making and action orientated.
Valid, unendorsed driver's license.
Skills and Personal Attributes
Mechanical insight and expertise.
Problem solving and motor vehicle fault finding skills.
Mental alertness.
Sound English communication and writing skills to accurately record findings and work on job cards.
Meticulous.
Customer orientated.
Team player and interpersonal competence.
Decision making and action orientated.
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