Position summary:The QA/QC is to be accountable for maintenance work in a particular portfolio that is executed by service providers.The scope of the role is to ensure that scoping is performed per job, an accurate budget quotation is provided, a plan is done if sufficiently large scope and to ensure that work is delivered on time/ in SLA, correctly to scope and quality and according to cost estimate.The QA/QC needs to hold the delivery partners accountable.
To ensure operational, technical activities and cost is effectively managed.The QA/QC is required to apply diverse knowledge and experience that service responsibilities are managed effectively and efficiently on behalf of Business units.
A key focus is also to ensure that work is executed safely.Minimum Qualifications and Experience:Relevant National Diploma (N6)Matric with Mathematics and ScienceMinimum 2 years' experience in grass cutting, landscaping, domestic cleaning and supply of consumables.Minimum 2 years' experience in management of service providers and contracts/ SLAs.Knowledge of OSH Act, Mine Health and Safety Act.
Ability to work after hours or on standby as required.Driver's license is essential.
Key Performance Indicators:1.
Accountable for delivery in a portfolioUnderstand demand and delivery expectations.Track service provider work delivery and ensure scope is understood and delivered accordingly.Validate all job cards for correctness of delivery before signing off.For maintenance projects, actively be part of the development of the scope of work and the estimation and sign-off, ensure plans are provided, monitor work delivery to schedule, budget and quality and ensure safe delivery.Challenge service providers on schedule, budget, scope, quality or safety standards to ensure that entity does not receive inferior work, expensive work, late work or work performed unsafely.Track usage of materials to ensure appropriate and billed correctly. 2.
Manage Service Providers (SP) performance and implement corrective actionsAttend of weekly service performance meeting in line with scope of work.Ensure completion of structured site inspections and audits.Report SP non-conformance and take corrective action. 3.
Safety and environmental responsibilitiesPerform and report on monthly SHE file audits with service provider.Implement a weekly safety time out communication session with all stakeholders.Report all Incidents, perform a structured investigation and implement corrective action. 4.
Administrative tasks around maintenance and project activitiesHold weekly plan, do, review meetings with service providers to ensure that service requests are completed within timeframes and according to expectations.Check all service provider costs and ensure it is aligned to the contractual agreement.Ensure final job cards and invoiced are processed within a week of work completion.Participate in quarterly meeting with vendors and Supply Chain to review contract scope and assess if still suitable.Maintain a maintenance plan for buildings/terrain in scope of work.5.
Facilitate relationship management between stakeholders and co-deliverersAssist with negotiation and communication of service level agreements to customers by providing data on past delivery.Liaise with customers/end users regarding work progress and potential issues and present options for the way forward. 6.
Assist with functions budget inputs and cost-saving initiativesReview committed cost report and action outstanding payments.Report on and reduce out of contract transactions to ensure alignment with one Sasol way Ensure follow through and communication with all stakeholders regarding progress.Engagement with co-deliverers (financial, procurement etc.)
to ensure effective and efficient delivery process.