Guest Experience Management:Ensure exceptional service and a memorable experience for all guests.Address guest inquiries, concerns, and feedback promptly and professionally.Organize and oversee activities, including game drives, guided walks, and cultural experiences.Staff Management:Recruit, train, and supervise lodge staff, ensuring high performance and adherence to service standards.Conduct regular staff meetings and provide ongoing training and development opportunities.Foster a positive team environment and promote effective communication.Operations Oversight:Manage daily lodge operations, including housekeeping, dining, and maintenance.Ensure compliance with health and safety regulations and lodge policies.Monitor inventory and supplies, ordering as necessary to maintain operations.Financial Management:Assist in budgeting, financial reporting, and cost control measures.Handle guest billing and payment processes efficiently.Identify opportunities to increase revenue through guest services and activities.Conservation and Community Engagement:Promote conservation efforts and sustainability practices within the lodge.Engage with local communities and support initiatives that benefit both the lodge and surrounding areas.Educate guests about the local environment and wildlife conservation.Marketing and Promotion:Collaborate with the marketing team to promote the lodge through various channels.Assist in creating packages and special events to attract guests.Network with travel agents and tourism organizations to enhance visibility.Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or a related field.Previous experience in a management role within the hospitality or tourism industry, preferably in a lodge or resort setting.Strong leadership, communication, and interpersonal skills.Passion for wildlife and conservation, with knowledge of the local ecosystem.Ability to work flexible hours, including weekends and holidays.Working Conditions:The position is based on-site at the game lodge, which may involve working in remote locations.Must be comfortable living in a lodge environment and adapting to the local climate and conditions.Compensation:Salary commensurate with experience, along with benefits such as housing, meals, and potential bonuses based on performance.This role is crucial in creating a unique and enriching experience for guests while promoting the values of conservation and sustainable tourism.
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