Property Manager (Retail)

Responsible for the management of the Property. Ensure investment growth and maximum income of the Property through effective property management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental and procurement policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps senior management well informed of area activities and significant problems.ESSENTIAL FUNCTIONS AND BASIC DUTIESAssumes responsibility for the effective operations management of the property and its facilities.Property ManagementKeep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord's strategiesAttend meetings/functions related to successful operation of Property i.e. SAPOA, CJP etc.Asset ManagementControl/schedule/implement regular preventative maintenance program in line with budget constraintsMotivation of refurbishments, major repairs as appropriateAttend site meetings with contractors in respect of maintenance/expansion of projectsMonitor progressInspection/enforcement of tenant responsibilities during and on termination of lease termsLiaison with appropriate Government, Provincial and/or local authoritiesResponsible for Compliance of OSH ActClient ReportingProvide accurate information to client according to agreed format timeouslyAnalysis of monthly income/expensesMonitoring of turnover rentalsAnalysis of operating costs on a quarterly basis in terms of the approved forecastsMonitoring of all municipal recoveries (and general recoveries) on a monthly basisPlanning And BudgetingPreparation and completion of budgets by January each yearComplete of forecasts timeouslyReview rental quarterly and ensure best possible rate achieved and maintainedAssist in formulation of business plans for the unit5 Year budget – preparation and controlQuarterly review and monitoring resultsQuarterly Expenditure / AnalysisSet and motivate capex/TI philosophy per building in consultation with clientApprove TI standard specification as recommended by the Project ManagerApprove capex within authority limitsEnsure we conform to capex philosophy and proceduresEstimate new operating costsEnsure recovery of operational costs in accordance with Lease termsBuilding ManagementDevise a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / DirectorInvestigate/initiate proposals for refurbishmentsMaintain a hands-on control of projects in handReview the building status/grade annually and maintain the standards within those gradeEnsures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implementedDebtors ManagementMonthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal actionCreditors ControlResponsible for Management:ArrearsLegal actionWrite-offsParking ManagementMonthly/ad hoc interaction meetings all parkadesIn conjunction with the responsible person for parking, maintain accurate control of "in house" operated parkadesTenant ManagerDeal with correspondence/interaction with tenants as required.Ensure that leases are timeously renewed and all vacant space is let and in a presentable state.New TenantsDetermination and recommendation of letting mandates (i.e. rental levels, installation cost etc.)Lease negotiation and maintenance of tenant relationships.Control of new leases and records of sameControl/oversee new installations (through technical manager where appropriate) including:Premises designNegation/liaison/control with/of professionals and contractorsSign off acceptance of complete premiseExisting TenantsRenewal of Lease Agreement both direct and through Building Management where applicableTenant liaison and public relationsControl/arrangement of Centre promotions through merchants association/s or promotion committee/sRegular assessment of tenant's turnover, stock turn and merchandising to establish both growth needs and/or trading difficultiesExpense ControlCheck and authorise payment of accountsAuthorise cleaning, consumables, electrical and general maintenance ordersControl wage and salary allocationControl municipal payments and recoveries there againstEnsuring cost effectiveness and performance of contractorsAssumes responsibility for the effective maintenance and reporting of financial records.Oversees preparation of monthly, annual, and other management reports.Assesses and reports on monthly performance against budgets.Prepares and motivates consolidated monthly reports for submission to clientAssumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.Acts as a liaison between the Company and external contacts.Ensures effective coordination of external services with Company operations.Obtains and conveys information as appropriate.Promotes goodwill and a positive image of the Company.Effectively supervises Property personnel, ensuring optimal performance.Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.Assigns and coordinates personnel. Directs daily operations.Identifies, develops, and implements training programs as appropriate.Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.Assumes responsibility for related duties as required or assigned.Ensures that work area is clean, secure, and well maintained.Completes special projects as assigned.Reports on Operational expenses, foot traffic, security incidents etc.PERFORMANCE MEASUREMENTSGood communication and coordination exists with departments. Assistance is provided as needed.Senior Management is appropriately informed of area activities and of any significant problems.Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.Building/s are well maintained and secure and meet the needs of the Company.Property operations are efficiently and cost effectively administered.Current and future Property needs are well planned and budgets are established and maintained.Effective business relations exist with vendors, contractors, and trade professionals.QUALIFICATIONSEducation/Certification: MatricAdditional related maintenance and property management training preferredREQUIRED KNOWLEDGEExcellent understanding of property management proceduresKnowledge of budgeting, service contracts, and leasing agreementsEXPERIENCE REQUIREDFive or more years of related experience, with at least two or more years of supervisory experienceSKILLS/ABILITIESExcellent leadership abilitiesAble to organize, coordinate, and direct team activitiesGood communications skillsAble to use all related maintenance equipment and computer applications
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