Property Admin Supervisor

RESPONSIBILITIESOversee and streamline billing processes.Ensure Month-end closing of the billing group functions.Maintain and implement quality assurance for all processes.Respond and mitigate billing escalations.Upload tenant charges into MDA and reconcile to the accounting system.Assist with ensuring invoices are delivered to customers accurately and in a timely manner.Ensure invoices are uploaded to third party bill systems on time and accurately.Observe and adhere to established processes, procedures, policies, and guidelines.Team building and training.Assist with AR related special projects as necessary.Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.Review monthly delinquency notifications to operations team.Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.Provide excellent & considerate customer service to external and internal customersMeet defined department goals and collection metrics.Provide weekly/monthly detailed collection status to management.Property administration for own portfolio:Leasing administration, billing and receipts/refundsTenant collectionsTenant relationsAccounts payable/receivable (debtors and creditors) and cash book reconciliations REQUIREMENTSGrade 12Relevant diploma in property management field advantageous2-3 years in a similar roleProperty industry and utilities experience essentialMinimum junior level management experienceIntermediate Excel skillsExperience in customer serviceSAGE/MDA experience advantageousSKILLSAbility to work as part of a teamFriendly, helpful, and service orientatedExcellent communication skills, written and verbalClient management skillsPlanning, organizing and time managementDeadline driven and achievement orientatedAbility to work under pressure to tight deadlineProblem-solving and critical thinking