Role: Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction.
Key Performance Areas:Manage Projects 20%Customer Service 30%Supplier Relationships 20%Internal Co-ordination 20%Management Reporting 10% Competency Requirements for PositionKnowledge:Understanding of networks in the telecommunications industry, especially SDWANKnowledge of PMBOKKnowledge of customer service principles Skills:Intermediate skill in MS Project and MS OfficeExcellent written and verbal communication skills in EnglishProject ManagementHandle customer escalationsMultitasking and multiple project coordination Behavioral:Attention to detailCustomer ResponsivenessResults drivenManagementProblem solvingAdmin orientatedStress toleranceResilience Minimum Qualification:Prince 2 / Agile / PMPITIL Foundation advantageousKey requirement is experience in deploying SDWAN solutions Minimum Experience: Minimum of 3 years experience in a Project role Other Requirements:Must be willing to work weekends shifts on a monthly basis or after hours, if required Job Grade:D1 Key Stakeholder Relationships InternalSalesGlobal OperationsNetwork CoreQuality AssuranceProcurementSupply ChainCommercialFinanceNOCTechnicalVoIP ExternalSuppliersCustomers Key Performance Areas & Indicators Manage Projects Ensure adherence to agreed project management methodology - Positive feedback from internal and external CustomersManage the execution of projects - Within the agreed upon constraints of quality, scope, time and costAdhere to project communication strategy - Within 2 working hours of project initiation.Adhere to program budgets - Costs within budget - Obtain authorisation for over expenditure.
Customer ServiceProvide feedback regarding project status verbal, written and Video conferencing - Accurate and timely feedbackHandle and resolve escalations via logical thought process and escalate internally to placate escalated situations - Within 2 working hours Supplier Relationships Build and maintain effective relationships with suppliers - Positive feedback from suppliersEscalate to C-Level and drive for outcomes as required - Delivery of circuits within SLA Internal co- ordination Identify, manage and communicate project risks, issues and overall project progress to Head of Projects - Timely and accurate reporting - Timely monthly, quarterly forecasting for delivery and revenueAttend and contribute to project management meetings within Project department - Weekly meetingsAdhere and deliver on action steps Management reporting Maintain accuracy of Jeopardy list - Accurate information, on timeComprehensive risk, supplier reports to Supply chain.Update client trackers - Accurate information, on time