Company Description:Turner & Townsend is a leading independent professional services company specializing in program management, project management, cost management, and consulting across the property, infrastructure, and natural resources sectors. With 108 offices in 45 countries, we draw on our extensive global and industry experience to manage risk while maximizing value and performance during the construction and operation of our clients' assets. We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request.Turner & Townsend is a quality-driven, international construction and management consultancy recognized for the value and innovation we bring to every commission we undertake. We are looking for a PMO Lead who is self-motivated and driven by the goal of establishing Turner & Townsend as the #1 Consultancy. Reporting to the head of the business unit, the individual will be responsible for delivering projects, securing new and maintaining existing clients, and promoting the values of Turner & Townsend.As the Project Management Office Lead, you will play a pivotal role in our organization, serving as the key account manager responsible for the strategic planning and ensuring client objectives are surpassed through the delivery of exceptional and value-added services within the Real Estate sector. The team that you will manage includes Project Managers, Cost Managers, Planners, Document Controllers, and Reporting.Job DescriptionKey Responsibilities:Key Account Management: Act as the primary point of contact for our clients, building and maintaining strong relationships to understand their needs and expectations.Strategic Planning: Develop and implement strategic plans for Africa aligned with client goals, ensuring that projects are executed efficiently and effectively.Client Objectives: Collaborate with cross-functional teams to ensure client objectives are met and exceeded, consistently delivering a high standard of service.Value-Added Service Delivery: Oversee the PMO to ensure the delivery of value-added services that enhance client satisfaction and contribute to the overall success of the projects.Team Collaboration: Lead the team to foster collaboration and communication within the PMO and across departments, promoting a cohesive and efficient working environment.Senior Project or Cost Management: Leverage your senior-level experience in either Project Management or Cost Management to bring a wealth of knowledge to the team and this role. Act as the Project Manager or Cost Manager on projects.Report Compilation and Management: Oversee the preparation and delivery of weekly management reports. Develop and compile business cases in alignment with client objectives. Prepare, review, compile, and present financial papers for board packs. Prepare discussion and motivation papers for Executive Committee meetings.PMO Governance: Ensure effective PMO governance, including managing internal conformance tests and tracking on projects.Project Controls and Risk Management: Take responsibility for PMO Project Controls and Risk Management.Programme Management, Governance & Strategy: Oversee Programme Management, Governance, and Strategy within the PMO.QA/QC Procedures: Ensure adherence to QA/QC procedures at all times.Staff Management: Management of the PMO team, including recruitment interviews, resource management, and attendance at staff appraisals.Knowledge Management: Ensure key information and learning from each commission are input into the Turner & Townsend internal database and Best Practice library.Financial Management: Keep track of ongoing margin levels and monthly fee/resource forecasts for the commission.Process Improvement: Identify and act upon ways to improve internal systems and processes.Training and Mentoring: Identify and propose training requirements for staff in the PMO team and mentor staff as required.QualificationsKey Performance Indicators (KPIs):Efficient and timely completion of commissions to correct quality standards.Adherence to conditions of appointment in service delivery on commissions.Development of strong relationships with clients and cross-functional team members.Effective leadership of the PMO team within the context of delivering on specific commissions.Successful discharge of general line management responsibilities.Identification and pursuit of business development opportunities, including cross-selling.Tracking margin levels and monthly fee/resource forecasts for the commission.Effective cascading and appropriate retention of key information and data.Qualifications and Experience:Relevant tertiary qualification i.e., B.Degree obtained from a recognised institution.Proven experience in a senior role within Project Management or Cost Management with a minimum of 10 years' experience in a commercial/property environment.Strong leadership and interpersonal skills with a proven record of managing a team.Strategic planning and decision-making abilities.A track record of delivering value-added services in a project management or cost management context.
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