Role Context and Purpose:The Project/Change Communication Specialist will play a crucial role in developing and implementing communication plans for the project, ensuring clear, effective, and consistent communication throughout all digital technology initiatives.
The goal is to support project objectives and enhance stakeholder engagement.Working closely with the project managers, project teams, stakeholders, and leadership, the Project/Change Communication Specialist will ensure that all project-related information is effectively communicated to support the projects goals and objectives.Scale: True global reach, interactions covering all levels. Role Accountabilities:Work Accountabilities Communication Planning:Collaborate with internal and external teams to understand project goals and objectives.Develop a comprehensive communication plan tailored to the unique needs of the project.Identify key messages and communication channels for project-related information (internal and external).Assess the client communications platforms and align to project stakeholder needs.Adhere to the communication approval process and deadlines. Stakeholder Engagement:Identify and analyze project stakeholders, both internal and external.Develop strategies for engaging and communicating with stakeholders throughout the project lifecycle.Manage relationships with stakeholders to ensure their information needs are met. Content Creation:Develop and manage content for project updates, newsletters, emails, and presentations.Write clear, concise, and engaging communication materials for various stakeholders.Coordinate with project team members to gather relevant information and updates. Internal and External Communication:Ensure the project team is well-informed of project progress, changes, and key decisions.Effectively use internal communication tools and platforms to enhance team collaboration.Coordinate with internal departments to streamline communication efforts. Monitoring and Reporting:Monitor the effectiveness of communication strategies and adjust as needed.Provide regular reports on the status of project communications and the effectiveness of communication (as and when required)Gather and analyse feedback to improve communication processes.Provide guidance and support related to communications gaps and issues.Report on communication activities and their impact on project goals. Person SpecificationQualifications:Relevant Degree/ Diploma/NQF4Bachelors degree in communications, or a related field (preferable) Experience:Experience in professional communication services, including change management communication.Proven experience in project communication, preferably in the technology sector.Proven experience as a Project/Change Communications Specialist, Change Management specialist or in a similar role.Ability to work within project timelines and different time zones.Excellent written and verbal communication skills.Familiarity with Change Management methodologies.Knowledge of best practices in project communication and stakeholder engagement. Competencies:Communication Skills: Ensure clear, effective, and consistent communication throughout projects associated with Digital Technology.Strong verbal communication skills to convey information effectively.Capability to create and deliver engaging presentations to diverse audiences. Management:Strong organizational skills to manage multiple assignments and deadlines simultaneously.Ability to prioritize tasks and manage time efficiently within project timelines.Attention to detail to ensure accuracy and consistency in project communications. Stakeholder Engagement:Skilled in building and maintaining positive relationships with internal and external stakeholders.The ability to listen to the needs and concerns of stakeholders and address them effectively. Content Creation:Proficiency in writing and editing content for various platforms, ensuring clarity and adherence to brand standards.The ability to create visually appealing materials, such as infographics and presentations. Crisis Management:The ability to develop and implement crisis communication plans and respond effectively to unforeseen challenges.
