How you'll role
As the Programme Lead, you will oversee and manage the operations of a cohort of existing schools. This includes driving usage and ensuring targets are met, rollover facilitation, facilitator management, timetable support, implementation management, quality control, funding commitment negotiations and district relationships.
What you'll do
Programme implementation and school relations management
Analyse weekly usage in order to drive usage and ensure targets are met
Do a weekly review of implementation pillars identifies where the problems are and where support is needed
Work with helpdesk staff and other delivery teams to solve tickets
Conduct site visits where necessary and solve problems
Work with principals and delivery teams to optimise implementation
Use negotiations skills to relay funding requirements to Principals in line with the school support guidelines
Ensure payments are followed up and status reported on
Report immediately and visit the school to gather information when security is breached at a school
Work with the principal to reach a speedy resolution of any repairs, upgrades or replacements
Be responsible for status reporting via weekly, monthly or termly reports where necessary
Prepare for the rollover meetings on an annual basis and conduct meetings with each school to facilitate the best implementation
Facilitator management
Ensure onboarding and offboarding are actioned timeously
Communicate and follow up on onboarding requirements with principals
Ensure induction training and adhoc training are scheduled
Ensure induction resources and Adhoc resources are provided
Lead weekly team meetings and coach, mentor and motivate facilitators
Plan and implement facilitator motivational strategies
Remediation issues in a prompt, professional and effective manner
Review termly KPIs
Identify issues and if necessary, follow progressive discipline or performance improvement plans processes
Manage the leave for facilitators
District relations
Build a network and keep contact information updated
Manage the district relationship
Provide weekly and monthly and/or termly reports
Call on district officials for support where needed
Quality control
Monitor internal dashboards to ensure quality implementation and follow up on all outstanding tickets
If necessary due to poor performance, conduct lab visits and meetings to ensure implementation pillars are in tack
Conduct termly relationship visits to schools that are performing well
Department
Foster continuous feedback loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT
Prepare data and commentary as requested
Attend training sessions across divisions to continuously improve organisational knowledge and the school relations department
Participate in department-driven or organisational-driven projects
There are skills needed by the organisation that may be identified above and beyond what the role requires and these may be assigned to you as part of your role.
Key performance indicators
You will conduct a monthly KPI session in which the following metrics will be assessed:
Active time use
Facilitator rating
District relations and reporting
Termly facilitator KPI monitoring
Annual rollover execution
What you'll need
A minimum tertiary education (diploma or degree)
At least 5-8 years of experience with relationship and team management
To be proficient in G Suite
Experience with working with data capturing
Experience in the public education sector will be advantageous
Strong planning skills and diary management
Excellent communication skills both verbal and written
Personal attributes
An individual who is able to build solid relationships and communicate effectively with various stakeholders
Has a desire to learn and continuously improve on his/her organisational knowledge and skills
Is organised with the ability to multitask in a high-pressure work environment
An individual that takes the initiative to solve problems with speed and efficiency
A team player who is approachable
Has great attention to detail
Is positive and patient
Strong affinity and attention to the process
Enthusiastic about E-learning
Valid driver's licence and own transport – willingness to travel to rural areas and townships
Apply using the following link - https://crayon.jobs/jobs/south-africa/mpumalanga/programme-lead-r3-000-bounty/1130
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