FC Ops Integration is looking for a Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our Fulfillment operations.Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the tool development for fulfillment networks capacity management systems, end-to-end flow products and scoping new business programs. It requires a high level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesDriving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024/2025 variable cost, quality, and expansion goals.Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities.Developing Amazon best practices for internal operations.Leveraging analytics to support the future state of the business.The Program Manager will also demonstrate:Confidence operating in ambiguous and iterative business space.Attention to detail including proven ability to manage multiple, competing priorities simultaneously.Ability to think strategically and execute methodically.Ability to work in a fast-paced environment where continuous innovation is desired.Ability to clearly communicate data insights to others.5+ years of driving end-to-end delivery, and communicating results to senior leadership experience.5+ years of driving process improvements experience.Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.Experience building processes, project management, and schedules.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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