Productive Vw / Audi Workshop Foreman

Position: Productive VW / Audi Workshop Foreman Industry: AutomotiveLocation: Mpumalanga Salary: Basic Dependent on Experience + Incentives to be discussed / MIBCO Benefits (No medical Aid Contribution) MINIMUM REQUIREMENTS:Valid South African Drivers License.Senior Certificate.Trade Test Certificate.VW / Audi Diagnostic Certificate.VW/ Audi Workshop Foreman Training Schedule.Fully stocked toolbox. SKILLS:Excellent communication skills.Able to take instructions and complete tasks.Work Independently.Take initiative without overstepping boundaries. EXPERIENCE:In a VW or Audi Dealership Min 5+ years.VAS Diagnostic systems. DUTIES & RESPONSIBILITIES:Must be able to perform various tasks such as:Minor and Major Services.Engine Remove and replace.Engine Strip & Assemble.Gearbox Remove & Replace.Braking Systems.Steering.Suspension.Differentials.Electrical Diagnostics.Mechanical Diagnostics.WORKING HAND IN HAND WITH THE SERVICE MANAGER TO EXECUTE THE FOLLOWING: TEAM PRODUCTIVITYEnsure that team productivity and efficiency meet agreed group standardsPlan staff leave, training and other non-productive time correctly in order to minimize effect on productivity.Motivate team members to produce best results.Ensure correct loading of workshop hours.CUSTOMER SERVICE AND SATISFACTION:Ensure customer needs are attended to and actioned.Maintain a first time right policy for repairs.Improve and maintain customer service index percentages to agreed standards.Analyse accurately customer needs and action accordingly.Provide accurate quotations when required.Ensure that customers are aware of payment procedures.Establish authorization for extra work.Fill out job cards in full and correctly.Protect customers property.Utilize all necessary customer satisfaction skills.Ensure that vehicles are tested properly after work is complete.INTERNAL LIAISON AND COMMUNICATION:Liaise with Parts Department to ensure timeous availability of parts.Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.TOOLS, EQUIPMENT, AND HOUSEKEEPING:Ensure that all tools are kept in good condition and are used correctly.Ensure that correct technical information is available and used.Comply with OHS Act and always ensure that work areas are clean and tidy. EMAIL SUBJECT LINE:VW Productive Workshop Foreman MPU