Sales, Marketing / Production CoordinatorReporting to the Managing Director and Company Shareholders, the Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative support.Minimum Requirements:Matric, Grade 12 certificateValid Driver's licenceResponsibilities:Responsible for day to day sales enquiries from existing or potential customers – quotes, prices, product construction etc.Manage and record all sales enquiries.Serve customers by selling products and meeting customers' needs.Service existing accounts, obtain orders, and establish new accounts.Resolve customer complaints by investigating problems, developing solutions, and preparing reports through the production team.Expand sales in existing accounts by introducing new products that the production team may be developing.Keep customers informed of their order progress by submitting weekly/monthly outstanding order lists.Keep customers informed of delivery status for their deliveries.Travel will be required for quarterly meetings with existing customers or meetings with potential new customers.Conceive new designs/packaging or changes to existing designs/packaging with new or existing customers.Submit manufacturing orders by referring to price lists and product literature.Post manufacturing orders into Pastel Accounting system.Check that the sales balance and submit monthly sales reports to the Management team every month end.Submit Sales Reps reports to the Sales Team and Accounting Team.Keep management informed by submitting weekly, monthly, and annual sales and production reports.Maintain professional and technical knowledge by continual meetings and updates with the production team.Liaise with logistics and customers in coordination with the collection and delivery of orders.Provide historical records by maintaining records on customer sales and production tracking.General support to the sales team and production team as required.Procure items instructed by the Management team.Perform day to day administrative tasks, answering the telephone, etc.Key Skills and Competencies:Time management and planning skills.Interpersonal, written, and verbal communication skills.Able to meet multiple project deadlines and demonstrate good attention to detail.Able to demonstrate an understanding of the needs of the customer.Able to work individually as well as part of a team.Ability to meet deadlines with minimal supervision.Knowledge of export compliance and logistics is an advantage but not a specific requirement.Customer service and client relationships.Knowledge of graphic design is an advantage but not a specific requirement.
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