Product Specialist Team Lead, Exploration And Geology

About UsFounded 37 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.What We OfferAn established multinational business, that is growing fast, with great benefits:A generous salary with opportunities for professional development.Hybrid work options to balance work and home life.Health cover and pension contributions21 days Paid Vacation and 10 days paid Personal Leave (i.e. Sick/Carer Leave)A team first culture and the opportunity to work within the mining technology sector.About The OpportunityAs the Product Specialist Team Lead (Geology), based in our Bryanston Office in Johannesburg your primary responsibility is to lead our team of Product Specialists to deliver high quality pre and post sales outcomes within the AMEE region. You will assist the team to provide technical support, pre-sales assistance, client training, and service delivery to our new and existing customers.Reporting directly to the Operations Manager, your key responsibilities will include:Experience in leading teams of 5-10 to optimise performance and 360 managerial support of the team.Developing and maintaining long-term customer relationships in tandem with Account Managers.Providing telephone, email, and face-to-face support for Micromine license holders.Ensuring enhancement requests, bugs, and development issues are raised and resolved.BETA testing new products and versions, providing feedback on new features, and assessing impacts on support procedures and documentation.Conducting training with customers, as well as in-house training for new staff, including a mix of in-person and online sessions.Helping the Sales team with technical support during pre-sales demonstrations, trade shows, and other promotional events.About YouYou will have a background within operational exploration or mining roles, or experience working for a mining technology company.Other key skills, experience, and qualifications:The ability to write and speak in English and any other language skills beneficial.A tertiary qualification in Mining Engineering or Geology.Expertise with using general purpose mining software.An understanding of mining concepts such as mine planning, mine scheduling, resource modelling, and implicit modelling.Next StepsReady to join the Micromine team? Apply now or visitwww.micromine.comto learn more.
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