About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Mission
This position is to promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc. To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour.
Main Duties & Responsibilities:
Installation & Commissioning of underground Diesel equipment
Troubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipment
Optimize Drilling & Bolting application according to underground environment
Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
Ensure all pressure and RCS setting are aligned to mining application
To ensure equipment performance and high equipment availability
Conduct regular machine audits / daily inspections
Assist customer in Schedule and Preventive and backlog maintenance
Assist customer in Workshop repair jobs
Attend Breakdown Calls
Assist in Maintenance and critical parts planning
Conduct operator and maintenance staff training and evaluation
Share best practices and assist Operator in drilling / Bolting / Hauling application
Implementation of Technical Service Bulletin / Modification as and when applicable
Process Warranty claims as and when applicable
Perform RigScan on scheduled intervals
Coordinate with Technical Team at head office
Build strong relationships with our customers
Commissioning of machines
Pre-delivery service, some in workshop and on site
Implementation and monitoring of new technologies in area of responsibility
Weekly status reports
Suggested improvements to Epiroc and customers
Record keeping of implementation process with suggested improvements
Communication:
Reports on all site visits to clients and manager
Customer activity / prospects
Customer problems
Communication with your office, on an ongoing basis, of your movements
Monthly Utilisation must be above 85%
Educational Qualification:
Grade 12
Technical qualification (Trade Test)
Experience on underground TMM equipment.
Required Skills and Capabilities:
Very strong technical background
Computer literacy
Good customer relations
Good telephone manners and skills
Good product knowledge
Interpersonal skills to work with customers and suppliers and to work as part of the Technical Support team
Be able to work independently without supervision
Be presentable to customers in grooming and dress code
Closing Date: 03 October 2024
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
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