Mission:This position is to promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc. To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour.Main Responsibilities:Installation & Commissioning of underground Diesel equipmentTroubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipmentOptimize Drilling & Bolting application according to underground environmentAssist on right drilling tools and GET are used to ensure optimum drilling / hauling performanceEnsure all pressure and RCS setting are aligned to mining applicationTo ensure equipment performance and high equipment availabilityConduct regular machine audits / daily inspectionsAssist customer in Schedule and Preventive and back log maintenanceAssist customer in Workshop repair jobsAttend Breakdown CallsAssist in Maintenance and critical parts planningConduct operator and maintenance staff training and evolutionShare best practises and assist Operator in drilling / Bolting / Hauling applicationImplementation of Technical Service Bulletin / Modification as and when applicableProcess Warranty claims as and when applicablePerform RigScan on scheduled intervalsCoordinate with Technical Team at head officeBuild strong relationships with our customersMain Duties:Commissioning of machinesPre-delivery service, some in workshop and on siteCommissioning of underground equipmentImplementation and monitoring of new technologies in area of responsibilityWeekly status reportsSuggested improvements to Epiroc and customersRecord keeping of implementation process with suggested improvementsCommunication:Reports on all site visits to clients and managerCustomer activity / prospectsCustomer problemsCommunication with your office, on an ongoing basis, of your movementsMonthly Utilisation must be above 85%Educational Qualification:Grade 12Technical qualification (Trade Test)Experience on underground TMM equipment.Required Skills and Capabilities:Very strong technical backgroundComputer literacyGood customer relationsGood telephone manners and skillsGood product knowledgeInterpersonal skills to work with customers and suppliers and to work as part of the Technical Support teamBe able to work independently without supervisionBe presentable to customers in grooming and dress codeEpiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.Closing Date: 29 April 2024United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
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