Product Owner, Senior, Lead, CRM, Telephony.Reporting to the Head of Projects, the Product Owner will research and determine the business needs to create the end-to-end customer journey for CRM & Telephony systems. They will be the primary contact between business stakeholders and development teams and will drive forward the development of the customer journey product using agile methodologies.They will gather and document requirements to present the vision and roadmap to deliver the objectives as well as acting as the voice of the customer throughout the SDLC process. Through working with cross-functional teams, they will determine the path of which features to include and will pitch ideas for product features to stakeholders.Key Responsibilities for the Product Owner* Collaborating with users and clients to understand and anticipate their needs and translate them into product requirements.* Defining the vision for the Group's product.* Creating a product road map based on this vision.* Developing and documenting user stories and user story maps.* Lead design workshops to solutionise business requirements.* Manage the product backlog and continuously prioritise backlog items due to changing requirements.* Oversee all stages of product development.* Deliver demonstrations of the product increment and lead sprint review sessions to gather feedback on the features developed.* Monitoring and evaluating product progress at each stage of the development process.* Liaising with the product team and end-users to deliver updates.* Participating in Scrum meetings and product sprints, acting as voice of the customer throughout the SDLC.* Clearly define product requirements and work closely with UI/UX team to ensure the product UI/UX is aligned to the product goals.* Understand product domains and explain complex issues in clear terms to both technical and non-technical stakeholders.* Write thorough UAT scripts to validate product features against business/customer requirements.* Lead the UAT process, manage feedback from the business customers/users until the feature is confirmed to meet the acceptance criteria.* Manage expectations of senior management, demonstrating product progress and incremental features on a regular basis.* Support the implementation of the product and it's features for clients and business users.* Effectively communicate the value/ benefit of new product features to business users and clients.* Oversee the delivery of new product features and ensure any feedback is considered, reviewed and a decision made on whether it should be added to the product backlog.* Researching competition and products in the marketplace.* Support senior management in evaluating existing products and forming strategies to select/develop new or update existing products.* To undertake other duties of an appropriate nature in consultation with line manager.Required skills and experience needed for a successful candidate* Previously led the implementation of an online customer application and members area from inception to delivery.* 3+ years' experience in a product owner role or taking a leading role in software development projects in a customer facing capacity.* Excellent communication skills with the ability to talk to and present to a range of audiences, sometimes acting as a translator between technical and non-technical parties.* Experience working with agile methodologies* Excellent analytical skills and an informed, evidence based approach.* The ability to work under pressure on multiple projects/ products within your project timeframes.* The ability to motivate others and lead change.* A passion for creating solutions with a positive attitude to change.* A strong interest in business and business development.* A good understanding and grasp of information technology.* Experience dealing with senior stakeholders.* Ability to demonstrate an understanding of the role of a product owner.* Excellent at documenting requirement specifications/ development sprint tickets and producing timelines and supporting documentation to senior business leaders.* Leading daily standups, 3 Amigo sessions and Scrums* Excellent competency in using Microsoft products i.e. Word, Excel, PowerPoint, MS Projects.* Certified Product Owner certification.* Experience working in an Agile environment.* Qualified Scrum Master* Experience using tools such as JIRA, DEVOPS, Bizagi/MS Visio, SLACK, and Google Apps.* Experience using tools such as Balsamiq, Figma, Miro to draft UX/UI and mock ups .* Educated to degree level (high grade).This is a senior role where you will bring a lot of autonomy to the team and you must be a very experienced Product Owner to be considered.It's a hybrid role with 3 days a week in the office and 2 days at home.Located in Manchester city centre, very close to the train station.If you are an experienced Product Owner looking for that next step into a more senior/lead role then please send your CV today.Ascent People are acting as an employment agency for this role and applicants from all ages and backgrounds will be considered Recruiter: Nadine Bramley Phone: 0161 9132621 Email: ****** My Social
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