Location: Kempton ParkTime Type: Full TimeMAIN PURPOSE OF THE ROLEThe Process Specialist, Credit Risk will be responsible for opening new accounts, loading of Masterdata and maintenance thereof, credit vetting new clients and applying for debtors insurance as well as reporting within the credit risk team.Their responsibility will include understanding industry best practices for account opening, document verification, fraud detection and compliance with policies.This role will involve a large amount of customer contact (majority with local business partners and/or staff in operations or external clients) so excellent interpersonal skills and a strong customer-focused approach are required, along with a positive and professional attitude to tasks allocated.TERTIARY QUALIFICATION(S) - essentialCompleted or currently studying Credit Management/B.Com Accounting or Financial accounting qualifications will be considered.COMPUTER LITERACY LEVELSolid experience on MS Office Software (Outlook, Excel, Word).Additional Computer Skills:Working experience on an ERP System (SAP, MDG and CargoWise1 preferred).Technology proficiency: familiarity with software systems used for account management and document processing.JOB RELATED REQUIREMENTSMinimum of 2 years experience in Accounts Receivable/Credit Risk.CompetenciesWell-presented and professional in conduct and ethics.Level-headed.Attention to detail: precision when reviewing documents and entering account information, as well as reporting accuracy.Critical thinking: ability to assess the validity and completeness of documents and reports.Decision making: quickly and accurately make decisions regarding the acceptability of documents.Problem solving: address discrepancies or issues in documents or reporting.Communication: clearly explain requirements and discrepancies to clients or internal stakeholders.Time management: efficiently manage time to handle multiple accounts/tasks/reporting. Strong orientation towards meeting tight deadlines.Team player.SkillsDocument Analysis: ability to scrutinize and interpret various types of legal and financial documents.Data entry: accurate entry of information into systems.Regulatory compliance: understanding relevant regulations and laws governing account opening and document verification.Customer Service: ability to interact professionally and courteously with clients during account opening processes.Risk Assessment skills.ADDED ADVANTAGES FOR THIS ROLECredit Risk Experience.Experience with CGIC (debtor insurer).DUTIES & RESPONSIBILITIESOpening New Customer Accounts.Risk Assessment: identify potential risk and credit vetting.Requesting Debtors Insurance.Masterdata Creation/Maintenance, including Audits and Quality Control.Credit Policy Compliance and Maintenance: adhere to credit policies and procedures to ensure consistency, efficiency, and compliance with internal standards and regulatory guidelines.Stakeholder Communication: collaborate with internal stakeholders, including senior management, finance, and operations teams, to communicate trends, patterns or areas of improvement. Ensure that the AR department provides quality service to both internal & external customers.Reporting: generating and analyzing reports within the credit risk and Accounts Receivable team.Data Quality Management: monitor and evaluate data quality metrics, identify data inconsistencies or anomalies, and implement corrective actions to improve data accuracy and reliability.Regulatory Requirements: understand and comply with laws such as Know Your Customer (KYC), AML Anti-Money Laundering and other relevant regulations.Industry Standards: understanding best practices for account opening and document verification.Document types: familiarity with different types of documents and how to verify their authenticity.Fraud Detection: awareness of common fraud indicators and red flags in document submissions.Company policies: in-depth understanding of the Company's specific policies and procedures for opening new accounts and compliance.Legal Framework: basic knowledge of the legal framework related to contracts, privacy and data protection.Other Duties: perform other duties as assigned by the department manager.Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
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