Job DescriptionTo support the RMB business units in the analysis, improvement and redesign of core and support business processes from current state assessments to post-implementation support to deliver an improvement in efficiency, high levels of standardisation and straight through processing with defined exception management.Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders' requirements are delivered.Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.Anticipate consequences and adapt problem solving based on continual feedback.Act speedily to resolve problems, queries and complaints.Adapt communication styles to meet the needs of different audiences.Conduct in-depth process analysis ensuring that work instructions in the applicable process tool are included.Model and sign off processes as required.Identify manual processes that consume large amounts of time, and establish automated process designs ensuring that process automation and business activity monitoring are covered.Implement automated process design using bank BPM technology.Quantify the problem statement by liaising with stakeholders and Business SMEs.Conduct a quick dipstick test to test the business problem assumptions if there is available data.Apply Lean Six Sigma defined phase analysis by defining process flow and value stream and measuring process performance.Quantify business case by conducting a value stream or pain point analysis together with initial in-depth analysis to validate the business problem.Define charter by using the Lean or Six Sigma methodology.Conduct Rapid Improvement Event training for line managers.Identify RIE using Lean method, test and implement RIE.Track benefits via the Performance Improvement Forum.Gain an understanding of BU or FA KPIs by identifying and analysing the metrics that measure the business process.Define processes required, establish appropriate process KPIs, and sign off metrics for KPIs.Establish analytics.Source data from relevant source systems and publish onto Spot Fire or equivalent.Demonstrate pride in the organisation's brand services and products by consistently delivering on the brand's promise.Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.Stay relevant and up to date with legislations and new developments.Maintain a positive attitude and respond openly to feedback.Handle stress in ways that do not negatively impact others.Plan and manage own workflow anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards.Take ownership of personal career development leveraging formal and informal opportunities.Read situations and organisational realities.Set aside personal agenda for the greater good.Act in an ethical, transparent and morally defensible manner including highlighting unethical practices. Continually share, debate and communicate learnings.Flag and debate issues constructively.Promote a friendly cooperative climate.Job DetailsApplication Closing Date: 18/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsHyphen Technology has over 25 years of industry experience, processing 80 million transactions annually. Hyphen acts as a Systems Operator helping corporates and multinationals navigate their complex financial processing environments. Operating in South Africa and select jurisdictions in broader Africa, Hyphen enables clients to accept, manage and send digital payments through a variety of mechanisms.
Hyphen's success is achieved by employing people with deep industry knowledge, leveraging technology and fostering a culture of unwavering commitment to exceptional service. The business prides itself on hiring the best-in-class expertise to ensure it can continue to drive innovation and deliver the highest quality solutions.
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