This is a remote position.Job Title: Private Lifestyle ManagerReporting to: Head of Member ExperienceHours of work: Shift-based position requiring 5 days per week, including weekends.Introduction:If you appreciate unparalleled service excellence, have a flair for speaking 'luxury', and the desire to curate truly memorable experiences for customers, we have a position for you within our clients customer service team.Our client offers an exclusive, technology-driven concierge service designed to simplify and enrich the global lifestyles of its members while promoting sustainability. Their vision is for the app to evolve into a global lifestyle companion, providing personalized recommendations and streamlining your experience with a seamless digital booking process that saves you both time and effort.Job Summary:Our client is looking for a dedicated full-time Private Lifestyle Manager to cater to members' needs, handle their requests, and manage subscription renewals. The Private Lifestyle Manager will be responsible for delivering a personalized service, backed by proactive account management.The ideal candidate will have a Customer Service background in hospitality or the travel sector with at least 3 years experience.Main Responsibilities:Provide a high-touch, proactive service to our members utilizing the dedicated CRM and app.Take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience.Provide timely updates to the member so that they can relax once a request has been submitted.Work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience.Understand members' preferences and record these within the CRM so that you can provide a personalized and proactive level of service.Provide member feedback and insight to the wider team to ensure that learnings are collectively gained.Be passionate about our product - be on the constant lookout for ways to elevate our process and service.Requirements:Excellent written and oral communication.Passionate about customer service and delivering service excellence.Excellent client empathy.
#J-18808-Ljbffr
