Printer Technician - Printer Rollout - Contract - Jhb/Pta

Requirement: Technical resources to assist with the new printer rollout (Zebra), Originations platform upgrade (browser based), and implementation of new signature pad process for 4 months (Monday to Friday 8 to 5pm).Travel: Own, reliable vehicle preferable / ability to use Uber (claim back). Must be able to be on-site at one or many stores per day. Petrol / Uber re-imbursement to be included in the proposal.Time Frame: 1 resource, JHB, Pretoria for 6 months.Location: Work from home or divisional office (admin / meetings / remote training) when not at the store (JHB / Pretoria share a division office in Pretoria).Tools: Laptop will be issued with email and Teams functionality, along with a 4G/LTE sim card.Responsibilities:Able to support PC, printers, and signature pads at Woolworths stores within the specified region.Perform asset audit / stock count.Assist with issues post new printer installation (our support vendor will perform the actual printer installation).Assist the store to switch over to the web-based Fico Origination platform (be the ears and eyes on the ground and feedback/escalate to the remote war site room that will run for the duration of the rollout).Assist to switch over to new signature pad process (PDF, local software, drivers) - existing Wacom signature pads will not be changed, just the software.Troubleshoot computer issues related to printing of store / credit cards.Troubleshoot issues related to signature pads.Guidance / instructions will be provided by the IT team; therefore, specific knowledge of the card printer, Origination platform, and signature pads is not required.Requirements:Min 3 years Desktop support experience (Microsoft Windows).Edge and Chrome browser.General printer and peripheral skills and knowledge.Good communicator as there are several stakeholders to engage with (onsite store staff, Team Leader, IT vendor, IT team / Project war room).Excellent troubleshooting skills.
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