Presales and Professional Services ManagerJob Title: Pre-sales & Professional Services Manager
Division: Pre-sales
Location & Address: Kylami, Midrand, Johannesburg
Reports to: CEO
Direct Subordinates: 21
Total Staff in Function: 21
WORKING RELATIONSHIPS: Internal: ProcurementSales OperationsBrand OperationsAccount ManagersSystems Engineers / PresalesMarketingLogisticsRegional ManagersExternal: VendorResellersEnd UsersVendor Alliance PartnersKPA PERFORMANCE STANDARDS Manage the Pre-Sales Division.Align Pre-Sales strategies with business objectives.Strategically expand the Professional Services (PS) sector to achieve revenue generation in the short term, optimizing return on investment.Develop and implement administrative workflows to streamline PS revenue reporting within the Pre-Sales department, including performance metrics for Pre-Sales Engineers.Enhance communication channels between PSEs and sales teams.Facilitate cross-skilling initiatives to enhance operational efficiencies within the PSE team.Re-evaluate and establish Head-cost/Brand Billing ratios with greater accuracy.Assess and align skill certifications and accreditation's with vendor expectations, establishing structured learning and development pathways for PSEs to achieve expert-level proficiency aligned with PS priorities.Renewed focus on PSE's being IT Specialists within their technology realm (not Brand), as opposed to being IT Generalists.Be proactively involved in the onboarding process.Redevelop and refine the Pre-Sales budget.Develop, implement and manage system/s to monitor, track and manage PSE activity, schedules, communications, planning, training/development and accountability.Provide mentorship and guidance to team members.Foster and manage vendor relationships.Lead and supervise the technical team.Collaborate with senior management to define and execute business development strategies aligned with organizational goals.Continuously evaluate market trends and customer feedback to refine and enhance pre-sales offerings.Represent the organization at industry events, conferences, and seminars to strengthen brand presence and cultivate business opportunities.Foster a culture of innovation and continuous improvement within the Pre-Sales Division.Ensure compliance with industry standards and regulations in all pre-sales activities. Understand vendor and reseller expectations.Champion best practices in pre-sales methodologies and processes to drive operational excellence and customer satisfaction.REQUIREMENTS: Internal training associated with competencies: During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.Minimum Qualifications: Matric CertificateIT Diploma10 – 15 years of Technical Background (predominately Cloud and Datacentre) experience.5 – 6 years Technical Team lead experience.Business Background and Financial Planning (Budgets / Income Statements)Service OrientatedPhysical Requirements: Private vehicle available for business travel and willing to drive to meetings as needed.Office Requirements: Office-based working environment.Semi-formal dress code.Working hours are from 08:00 – 17:00.Excellent international business language skills (English), both written and verbal.Reliable transport to and from the office.Note: This is a permanent position subject to a three-month probationary period.You will be required to perform such duties as reasonably required by the business.Your job description may be amended from time to time if it is valid and reasonable.You will serve the Company or any Associated Entity in such capacity as management may reasonably require.Duties must be performed faithfully, diligently, and to the best of your abilities.You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.You may be required within reason, to work outside of set duties and/or perform in more than one role.
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