time left to apply End Date: December 7, 2024 (5 days left to apply)
job requisition id R25774
Job Description
To manage a team to optimize client usage on digital platforms by growing the digital vertical sales index (VSI), increasing revenue and volumes.
To provide subject matter expertise to clients on all the products on the platform.
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Commercial National Sale - (Location to be determined based on suitable candidate - Gauteng, North West or Free State) you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure:
Disseminate regional business strategy and oversee the implementation thereof with direct reports to ensure alignment and objective achievement.
Oversee portfolio within area of responsibility related to platform requirements and ensure regional targets are met.
Direct the activities of a team to optimise the usage of products, increase transaction volumes on all digital channels and achieve revenue targets.
Monitor the execution of projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients).
Extract and analyse relevant reports to manage regional portfolio of clients in support of business objective achievement.
Assist with the management of key clients by attending meetings and engaging where required.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships.
Provide support and act as a feedback channel for quality issues and communicate quality initiatives to all business units.
Cultivate and manage objective working relationships with a variety of stakeholders.
Monitor compliance within team and execute on compliance related activities and/or audit findings.
Ensure fit for processing of new and re-occurring documentation.
Identify process improvements within area of accountability and ensure this is in line with customers' expectations by identifying possible risks in the area and determining suitable action plans to close gaps.
Ensure continuous improvement and enhancements to products.
Prepare and present product presentations to clients as and when required.
Provide subject matter expertise in relation to the integration channel and host products and provide guidance and advice accordingly.
Ensure resolution of escalated client queries and complaints timeously and taking ownership of issues.
Propose ideas to improve client service.
Manage team performance in achievement of business objectives.
Participate in planned activities that are appropriate for own and employee development.
Display and encourage an appreciation of teamwork and inclusivity.
Develop, encourage and nurture collaborative relationships across area of specialisation.
Minimum Qualification: Relevant Diploma
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Adaptable and curious
Sales driven
Thrive in a collaborative environment
Client-centric
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
07/12/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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