Platform And Compute Engineer

Platform and Compute Engineer in Johannesburg at Logicalis It's not just IT solutions, It's IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.Join us and become a part of something epic!ROLE PURPOSEThe Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices etc.As a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests and change requests, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.As an engineer in the team, you will be expected to participate in high-impact, high-urgency incidents where prompt resolution and root cause analysis is required. You are expected to performing general maintenance based on best practice methods as well as to contribute to process improvements.ROLE RESPONSIBILITIES:Day-to-day support of our customer's network and server environments.Perform project related duties regarding new deployments or development requirements.Troubleshooting technical faults and providing satisfactory fixes to the customer.Regularly updating customers on progress of faults by telephone and email.Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.Providing day to day administration for managed service customers.Providing input to customer facing Technical Incident Reports.Capturing repeat faults and undertaking root cause analysis.Proactive identification of fault trends.Maintaining and updating customer technical documentation.Constant knowledge capture and sharing.Stay up to date and accredited within the current technologies.Work with the other departments to understand and share technical strategy.Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of Hours.Attend the Change Advisory Board for customer change requests.Attend meetings and working parties to represent Operations where necessary.Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.Attend customer sites for onsite project and support related activities.Helping to identify gaps in existing technical documentation, knowledge and skills.Creating and maintaining of technical customer documentation.Providing input to customer facing Technical Incident Reports.Undertake technical audits for key customers where issues have been identified.PERSON REQUIREMENTS:QUALIFICATIONSGraduate or qualified by experience with ideal certifications such as:Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101)VMware VCP – VCP-DCV 6.x, 7.x, 8.xCommvault Certified ProfessionalITIL FoundationEXPERIENCEVMware vSphereMicrosoft O365 AdministrationMicrosoft Server OS administration and troubleshootingMicrosoft Hyper-VServer hardware support such as Dell, HP, IBMStorage system supportExperience of administering/troubleshooting LinuxScripting knowledge. PowerShell, power CliVeeam BackupCommvault (Metallic in particular)ADDITIONAL SKILLS/ATTRIBUTES:A structured and organised approach to complex problem determination and solving.Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.The ability to communicate, both verbal and written, in a clear and professional manner.Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.A detailed and accurate approach to undertaking all duties.A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.Client focussed and with customer care / services mind-set.Professional & diligent team player but able to work independently and be self-motivated.Enthusiastic, energetic, and confident.Light motor vehicle driving licence (Code B) and own reliable transport.If you're interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.We Care About Your PrivacyWe and our partners process data in order to:Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised ads and content, ad and content measurement, audience insights and product development. About Your Privacy We process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose. These choices will be signaled to our vendors participating in the Transparency and Consent Framework.More information Manage Consent PreferencesEnsure security, prevent fraud, and debugYour data can be used to monitor for and prevent fraudulent activity, and ensure systems and processes work properly and securely.Store and/or access information on a device Store and/or access information on a device Personalised ads and content, ad and content measurement, audience insights and product development Personalised ads and content, ad and content measurement, audience insights and product development Ads can be shown to you based on the content you're viewing, the app you're using, your approximate location, or your device type.Create a personalised ads profile Switch Label A profile can be built about you and your interests to show you personalised ads that are relevant to you. Switch Label Personalised ads can be shown to you based on a profile about you.Create a personalised content profile Switch Label A profile can be built about you and your interests to show you personalised content that is relevant to you. Switch Label Personalised content can be shown to you based on a profile about you.Measure ad performance Switch Label The performance and effectiveness of ads that you see or interact with can be measured.Measure content performance Switch Label The performance and effectiveness of content that you see or interact with can be measured.Apply market research to generate audience insights Switch Label Market research can be used to learn more about the audiences who visit sites/apps and view ads.Develop and improve products Switch Label Your data can be used to improve existing systems and software, and to develop new productsYour precise geolocation data can be used in support of one or more purposes. This means your location can be accurate to within several meters.Actively scan device characteristics for identification Actively scan device characteristics for identification Your device can be identified based on a scan of your device's unique combination of characteristics.Your device can receive and send information that allows you to see and interact with ads and content.Data from offline data sources can be combined with your online activity in support of one or more purposesDifferent devices can be determined as belonging to you or your household in support of one or more of purposes.Receive and use automatically-sent device characteristics for identification
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