Job Title: Patient Services RepresentativeReports To: Patient Services Supervisor (St. George)Bilingual in English and Spanish and some experience requiredFLSA Status: Non-ExemptCompensation: Level I: $19.15 to $20.51 per hourLevel II: $20.52 to $21.83 per hourLevel III: $21.84 to $22.50 per hourLevel IV: $22.51 to $25.85 per hourBenefits for Part-Time Employees: 401K available on the 1st day of hire, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings.Profit Sharing: Full and Part-time employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively.Required Vaccines and Tests: Influenza, Clear TB and Drug test.Summary: The Patient Services Representative works collaboratively and professionally with the other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of health care services. Responsibilities include accepting and responding appropriately to calls, scheduling appointments, verifying insurance, collecting and documenting payments, providing excellent customer service, compiling and recording appropriate documentation, and utilizing and understanding specific knowledge of medical and dental terminology.Requirements: High school diploma/GED and required experience per level.Bilingual in English and Spanish strongly preferred.Familiarity with medical and dental office routine and terminology.Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.Demonstrate reliable attendance and punctuality consistently.Proficient typing skills are essential.Competencies: Self-AwarenessInterpersonal SkillsPositive AttitudeCommunicationTeamworkEthicsOrganizational SupportAdaptabilityAttendance/PunctualityDependabilityPlanning/OrganizingProfessionalismQualityQuantitySafety and SecurityEmployee HealthWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a typical medical office setting with appropriate climate controls. The noise level in the work environment is usually moderate.Physical Demands: This position is primarily sedentary with long periods of sitting. Occasionally, the employee will be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk; and hear. The employee is frequently required to reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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