Remuneration: Market Related dependent on skill set, knowledge, and experiencePurpose Of The JobOur Client, a Dealership for a well-known passenger vehicle brand requires an experienced Service Advisor to join their Team.Duties:Following up with orders and parts requirements on all current and future jobsResponsible for the total customer handling process in the service and repairs areaAchieve high level of customer satisfaction and confidence to increase loyalty and trustGenerate service business volume (selling parts and labour through interactive reception and upselling opportunities)Build and maintain a positive service image amongst customersHandle all customer requirements by offering alternative repair solutions and pricing optionsAble to motivate and technically validate and converse with customers on warranty and policy related repairs and mattersMust be able to handle all customer complaints and issues up to a certain levelSupport the workshop scheduling system and work with foreman regarding the customer volume (appointments) to fully utilise workshop capacityUses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointmentsFollow-up after the service / repair to ensure the customer is satisfied with the work doneMaintain positive relationships with customers to ensure repeat and referral businessAll general administrative duties for the workshop and/or service departmentRequirements:Min 3-5 years' relevant experience within the motor industry at dealership level, in the same or similar role as Service AdvisorTeam player, friendly and energeticSelf-MotivatedTarget/Goal drivenExtremely good with client relationships (Excellent Customer Service)Strong Administration skillsOnly candidates that meet the criteria will be shortlisted and contactedIf you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successfulOnly candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulatedRequired SkillsIf you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:https://selectmotor.co.za/job-application/For further information please feel free to contact Debbie at Select Motor Recruitment011 615 7747Applications should be submitted no later than Monday 26 August 2024.
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