Parts Sales Service Representative Global Grade 10

3 days ago Be among the first 25 applicantsKey ResponsibilitiesBuild productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.Proactively assess, clarify, and validate customer needs on an ongoing basis.Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.Assist with quotes for parts, service, and equipment management solutions.Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.Responsible for Marketing after sales products and services.Liaison Between Barloworld and Customer accounts, Business Planning and Budgeting Planning.Where possible, inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly.Compile and submit parts forecasting.Discuss machine and undercarriage inspection reports regularly with customers.Responsible for selling Caterpillar marketing initiatives.Follow up on parts quotations and convert them into sales; promote part sales through service.Achievement of Targeted Budget and Effective Expenses Management.Achievement of Operations and customer monthly KPI's.Qualifications, Experience And CompetenciesMatric.B. Tech Sales/Marketing Diploma or Certificate.Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).5 years Caterpillar experience as an artisan.Business development skills and knowledge.Sound business communication skills (Managerial and technical report writing critical in role).Sound technical knowledge of product brands.Basic financial management skills.PC and Microsoft Office knowledge.Behavioural Competencies: Relationship skills.Problem solving, Analysis, Attention to detail and Listening.Influencing and Negotiation.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionOtherIndustriesMachinery Manufacturing
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