Parts Sales Service Representative Global Grade 10

Key Output • Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis • Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions • Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs • Responsible for Marketing after sales products and services • Liaison Between Barloworld and Customer accounts, Business Planning and / Budgeting Planning • Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly • Compile and submit parts forecasting • Discuss machine and undercarriage inspection reports regularly with customers • Responsible for selling Caterpillar marketing initiatives, • Parts quotations followed up and converted into sales, Promote part sales through service • Achievement of Targeted Budget and Effective Expenses Management • Achievement of Operations and customer monthly KPI's Qualification, Experience and Competencies • Matric • B.
Tech Sales/Marketing Diploma or Certificate • Qualified diesel/earthmoving equipment mechanic (or equivalent qualification); • 5 years Caterpillar experience as an artisan • Workplace Competencies Business development skills and knowledge • Sound business communication skills (Managerial and technical report writing critical in role) • Sound technical knowledge of product brands • Sound business communication skills, Basic financial management skills • PC and Microsoft Office knowledge • Behavioural Competencies: Relations skills • Problem solving, Analysis ,Attention to detail and Listening • Influencing and Negotiation