Role Summary: Reporting to the Parts Business Manager to assist all sales, service staff, and buying personnel in supplying ETAs (Estimated Time of Arrivals) of parts coming in to be sold and that customers are waiting for. Assisting part sales and transfers when personnel are not available to assist.Accountabilities / Key Performance Areas:Communicating accurate ETA dataCollecting data as fast as possibleCommunicating with all service providers for the best ETAsCleaning of old orders on the systemLiaising between supplier and customer for ETAsImproving ETAs to get parts in as quickly as possibleUpdating Sea freight ETAs dateRunning a monthly report every second weekAssisting in getting order numbers for sales team by use of part number onlyAssisting the GET team with the 4-month projected ETAsLiaising with the airline and the stores for the urgent GRV of flash ordersAssisting the stores and accounts with verifying the short supply of goods on sea freightsAssisting with Transport arrangements in the absence of Inventory ControllerCreating transfers in the absence of Inventory ControllerDoing quotations and sales orders in the absence of sales teamSelling parts to customers on standbyFiling the standby documentation for effective invoicingRelevant Training:Minimum 3-4 years related experience and/or training; or equivalent combination of education and experience.Computer Skills:To perform this job successfully, an individual should have extensive knowledge of all Microsoft Office products such as Outlook, Word, Excel, PowerPoint, LIDOS, Internet, Pivot Tables.Skills:Ability to work under pressureAccuracyAttention to detailBeing thoroughConflict resolutionCreative thinking skillsCustomer service skillsDeterminationEffective listening skillsEthicsInterpersonal communication skillsMeeting deadlinesMulti-taskingNegotiating skillsQuick learning skillsSelf-motivatedReliabilitySupporting othersThinking logicallyUsing computersVerbal communicationCharacteristics:Able to work aloneActiveAdaptableAmbitiousCommittedCreativeFriendlyDiscreetHonestLogicalObservantPersuasiveOutgoingPersistentReservedStrongTolerantSelf-confidentMatureSincereSeniority Level:Mid-Senior levelEmployment Type:Full-timeJob Function:Management and ManufacturingIndustries:Manufacturing
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