We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world. Role Purpose: Primary Role will be to recruit, onboard and train new panelists.Key TasksRecruitment of new panelists with leads coming via various sources i.e. online, referrals etc.Onboarding (Training) new PanelistsResponsible for replacement of Panelists when there are dropouts from the panelClosely track and monitor the participation of the Panelist for the first month and communicate with them if there are any concernsConnect with Panelists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panelCommunicate importance of engagement and the need for active participationGet feedback from Panelists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboardingCommunicate and be in touch with the Recruitment Project Manager dailyRegular connections to understand Panelists issues and queries for the first month and to resolve them at the earliestUse GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updatesChecking first month scans and addressing quality concernsTraining panelist on rewards programFace to Face In field recruitment when requiredHand over panelist to permanent PME after payment of first rewardsMonitoring of demographic profile of panel to ensure correct demographics targeted for recruitmentKnowledge and skills needed for success:Experience with CATi / Helpdesk Team and FieldworkComputer literate- proficient with Microsoft Office (Excel and word) and open to learning new programs (GPM)Good interpersonal SkillsSelf motivated and can self manageAbility to speak a vernacular language is a plus Reasonable Adjustments Kantar is committed to offering equalopportunities to all individualsincluding during the recruitmentprocess. If you require any reasonableadjustments or assistance, pleaseadvise us in advance of your interviewso that we can make the necessaryarrangements.
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