We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job Details
Role Purpose
Primary Role will be to recruit, onboard and train new panelists.
Key Tasks
Recruitment of new panelists with leads coming via various sources i.e. online, referrals etc.
Onboarding (Training) new Panelists
Responsible for replacement of Panelists when there are dropouts from the panel
Closely track and monitor the participation of the Panelist for the first month and communicate with them if there are any concerns
Connect with Panelists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
Communicate importance of engagement and the need for active participation
Get feedback from Panelists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding
Communicate and be in touch with the Recruitment Project Manager daily
Regular connections to understand Panelists issues and queries for the first month and to resolve them at the earliest
Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates
Checking first month scans and addressing quality concerns
Training panelist on rewards program
Face to Face In field recruitment when required
Hand over panelist to permanent PME after payment of first rewards
Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment
Knowledge and skills needed for success
Experience with CATi / Helpdesk Team and Fieldwork
Computer literate- proficient with Microsoft Office (Excel and word) and open to learning new programs (GPM)
Good interpersonal Skills
Self motivated and can self manage
Ability to speak a vernacular language is a plus
Reasonable Adjustments
Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
Country
South Africa
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
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