Stodels Garden Centre Ferndale, Johannesburg
JOB TITLE: Outdoor Consultant
JOB DESCRIPTION: To be responsible and accountable for achieving units and average value budget of their department and assisting customers with advice.
RESPONSIBILITIES:
Assist customers with advice through continuously updating your product knowledge.
Perform sales in the outdoor section in such a way that average value is achieved and maintained.
Assist customers in selecting the right product for their needs by providing advice.
Assist with the upkeep of standards in the section by checking on watering, sweeping, trimming, etc., and liaising with the outdoor assistants.
Discard dead plants/broken products where applicable.
Check suppliers' lists and assist in making choices of requirements.
Assist in the arrangement of weekend supplies.
Enter in the 'Order book' what is required for the systems clerk to do a purchase order.
Record all customer requests and follow them through with the Outdoor Junior Department Manager.
Maintain good customer relations through excellent customer service.
Maintain all displays and merchandise to promote sales.
Be familiar with any sales promotions being undergone, i.e., advertising and the Stodels Internet site.
Perform any other tasks as required by Senior Management to ensure the continued smooth operation of the company and to meet the company aim of high standards and high customer service.
STAFF DEVELOPMENT:
Develop and train all other staff regularly on all aspects of my work and the company by providing regular feedback whenever possible.
Expected to be familiar with the Stodels Introduction Booklet and Company Philosophy, Customer Service Policy, and Code of Conduct as updated from time to time.
Expected to be familiar with Stodels Product Knowledge, Sales to Customers, Guarantees, Customer Satisfaction, and Achieving Excellence in Sales Manual as updated from time to time.
Expected to undergo job-related training from time to time.
Job Type: Full-time
Application Deadline: 2024/11/06Expected Start Date: 2024/11/11
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