Outbound Customer Services Agent

Responsibilities:
Maintain and update schedules
Manage and monitor bookings with shipping
Process bookings and send booking confirmation to customers
Follow up on quotes
Clear Internal Sentry (latency) reports
Strategic container planning
Handling hazardous applications / paperwork
Send transport and packing instructions to warehouse and transporter
Send empty depot releases to shipping line prior to container collection
Receive all required shipping documents: shipping instruction / bill of entry prior to packing / commercial invoice / packing list and fumigation certificate
Process shipping lines shipping instruction
Prepare required trade documents (EG CNCA for Luanda)
Invoice customers and process creditor invoices
Submit RCG to SARS
Print, stamp, and release bills for customer collection
Process cargo dues
Process acquittals to shipping line
Cost, close and post file
Issue telex releases as per SOP
Assist with training staff members
Requirements:
Matric
Tertiary qualification preferred
Computer literate - Microsoft Office
Ability to work in a fast-paced, demanding environment
Excellent time management skills
Attention to detail
Ability to use initiative
Skilled with a sense of urgency