Company Description Our client is a prominent leader in the heavy-duty equipment and machinery sector, providing cutting-edge solutions to support construction, mining, energy and infrastructure development.
With a commitment to innovation, safety, and efficiency, they deliver a comprehensive range of high-performance machinery tailored to meet the evolving needs of their global clientele.
Their diverse product portfolio includes advanced equipment such as pavers, haulers, excavators, compactors, and loaders, engineered to excel in challenging environments.
Known for their dedication to operational excellence, sustainability, and superior customer service, they empower industries to achieve exceptional results through reliable and efficient solutions.
About the Role Our client is seeking a proactive and detail-oriented Operations Team Leader to drive operational excellence in their Rustenberg branch and ensure exceptional customer service delivery.
This dynamic role requires strong leadership, problem-solving, and organizational skills to oversee daily operations, manage teams, and optimize branch efficiency.
Reports To : National Operations Manager Location: Waterval East, Rustenburg, North-West Province, South Africa Key Responsibilities Ensure the delivery of a positive Customer Experience in the provisioning of services Allocate cranes and crews for relevant jobs, including inter-branch assignments.
Collaborate with sales representatives for site surveys and ensure seamless customer service.
Review and approval of service providers as required Schedule and oversee the transportation of equipment(counterweights, outrigger pads, rigging gear), staff, and materials to project sites.
Manage road permit requirements and ensure all applicable road permits are available before commencement of work.
Oversee compliance with SHEQ protocols.
Conduct site visits, report non-conformances, and resolve on-site issues.
Maintain branch assets, ensuring vehicles and equipment are operational and maintained in good condition and running order.
Manage administrative duties, including updating of certification files, daily cranes master data management, and employee records update and maintenance.
Manage staff timekeeping and "living out allowance claims" as required Assess training needs and support ongoing staff development.
Handle after-hour client and operator requirements Requirements What we're looking for: Qualifications : Matric or equivalent.
First Line Management/Supervisory qualification (essential).
NQF Level 7 in Operations or Business Management (advantageous).
Valid Driver's licence Experience : 3-5 years of management experience, within the same or a similar industry.
Proven track record of leading teams across multiple operating sites.
Intermediate to advanced proficiency in MS Excel Working knowledge and application of business and operations management and related processes Key Skills and competencies : Exceptional planning and organisation Critical thinking and problem-solving capabilities Financial acumen and numeracy skills Good communication and influencing skills Operations/business management Intermediate to advanced proficiency in MS Excel.
Strong customer service orientation People leadership and management mastery Personal mastery and Emotional Intelligence Employment Equity Disclaimer : In accordance with South Africa's Employment Equity (EE) Act, preference will be given to candidates from designated groups as defined in the Act.
This commitment aligns with our client's dedication to fostering diversity and inclusivity within the workplace.
However, all suitably qualified candidates are encouraged to apply, and every application will be considered on its own merit.
Application closing date: 8 January 2025 Application Outcome Notification: Should you not receive any communication from us within 14 days of your application submission , please consider your application unsuccessful.
We appreciate the time and effort invested in applying and encourage you to monitor our platform for future opportunities that may align with your qualifications and experience.
Please apply through our career portal : Benefits What the client offers: Market-related annual CTC Package is inclusive of Medical Aid (50:50), Pension Fund (7.5% EE & 13.4%ER) Car Allowance Benefit which includes: Fuel, Insurance, Tracker (optional) - considered as Variable Pay Annual Bonus eligibility, subject to business performance Annual Leave days entitlement = 20 days This is an incredible opportunity for you to grow your career and leadership experience in an organisation that values growth and excellence and work with a forward-thinking company at the forefront of the industry, where you can make a meaningfully impact, while advancing your career.