Stratogo, Knysna, Western Cape, South AfricaOperations Support AnalystClient based in JHB North seeks the services of an Operations Support Analyst to be instrumental in supporting the implementation and monitoring of quality and compliance-related tasks across multiple markets. This role requires a detail-oriented approach, strong analytical skills, and the ability to manage multiple priorities effectively.ResponsibilitiesData Analysis and Reporting: Utilize SQL to generate actionable insights from data, supporting strategic decisions and operational improvements.Process Optimisation: Participate in the review and redesign of processes to enhance efficiency and compliance.Task Management: Handle various operational tasks, including compliance audits, process troubleshooting, stakeholder communications, process modifications, and rollouts.Strategic Support: Assist in project planning and execution, ensuring that initiatives align with broader goals.Collaboration: Work closely with different teams to ensure seamless execution of tasks and timely resolution of issues.Stakeholder Management: Effectively communicate and collaborate with various internal stakeholders to gather requirements, report findings, and drive project completions. Manage expectations and build strong relationships across departments to facilitate smooth operations.Basic QualificationsProficiency in SQL and data analysis tools.2+ years of experience in operations, compliance, or a related role.Demonstrated ability to work independently and manage multiple tasks effectively.Familiarity with creating and interpreting dashboards.Preferred QualificationsExperience in a multi-market operations environment.Advanced problem-solving skills and a proactive approach to identifying and addressing issues.Strong communication skills and the ability to collaborate effectively with diverse teams.Experience in process automation and using technology to improve operational efficiency.Excellent communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.Desired SkillsOperationsProblem-solving skillsCommunication skillsProcess automationTechnologySeniority LevelEntry levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustriesHuman Resources
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