Key Outputs
Attend monthly key account customer meetings
Drive performance & leadership in service operations
Achievement of LOB service targets linked to BRC
Effective relationship management with customers, colleagues, Centers of excellence and principals
Effective self-management and performance ownership
Create a safe and sustainable work environment and culture
Perform applicable forecasting for Service Operation costs and recoveries
Strive for zero harm and inculcate a safety culture
Effective management of the BRC service operations & associated costs
Maintain high standards & assist with Technical Reporting and RCFA to CAT & Customers
Deliver the Service Operations strategy & KPI's linked to the Business Plan
Champion technology at the BRC to enhance service performance
Drive customer satisfaction with Quality & TAT
Lead employee development and succession planning
Align with group's diversity and inclusion initiatives
Drive the BBS culture and execution of Continuous Improvement projects
Ensure corporate ethics compliance and governance
Qualification, Experience and Competencies
Bachelor's degree / Diploma in engineering/finance/business management or equivalent experience.
Post Graduate qualification, e.g. MBA will be an added advantage.
5 to 10 years' experience in service operations and after sales role.
5 to 10 years' experience in a similar position i.e. centre of excellence.
5 to 10 years in associated industries (Mining / Construction).
Verbal and Written Communication (Including listening) (L2)
Drive, Energy and Initiative (results-focus) (L3)
EQ and Interpersonal Sensitivity (L2)
Customer Responsiveness (L3)
Building Relationships (L3)
Influencing and Negotiation (L2)
Business and Financial Acumen (Including Commercial Orientation) (L2)
Professional / Technical Competence (L2)
Analysis for Business Decision Making (L2)
Practical Execution Management (Planning, Organising & Monitoring) (L3)
Motivating (Creating and Selling Vision) (L2)
Developing People (L2)
#J-18808-Ljbffr